Free Webinar:
Managing The Customer Experience
Transaction Design will offer a free one-hour webinar on
Tuesday, December 16, at 11 a.m. PST. "Managing The
Customer Experience" will discuss how to monitor and manage
the service the customer is receiving.
ATM, point of sale, ecommerce, loyalty, and other
customer-facing systems are critical to a company's success.
These systems also may be very complex, and dependent
on other systems inside and outside the organization.
Jon Schmidt, creator of Transaction Design, Inc.'s
Ban Bottlenecks(R) service, will discuss how to manage the
service provided to the end-user as well as the service
received from back-end systems and services.
To sign up, please send an email with your name, address,
and phone to inform at this website.
Tools: TDI Toolkit
- Daily and adhoc reporting
- Automatic weekly peak & problem analysis
- Base24, ON/2, eFunds, other application data
integration & reporting
Eyes: Ban Bottlenecks®
- Monthly expert-generated capacity audit
- Forward-looking, predictive & preventative
- Integrated web conference to discuss findings,
concerns, plans, and business prospects
- Low cost, fixed price
- "No surprises" OLTP
- Empowers your team
Ban Bottlenecks is an ITIL-style ongoing
performance and capacity audit service. Designed for
highly-critical customer-facing systems such as payments
systems (ATM, POS). Ban Bottlenecks
implements "non-reactive" capacity management.
- You Have The Talent.
- You Have The Tools.
- You Don't Have The
Time!
We're in business because most
organizations don't have time to do the necessary work to
implement forward-looking capacity planning. For less
cost than doing it in-house, we provide you with
comprehensive monthly audits incorporating
business performance and service level analysis. |